Corporate General Solutions (Pvt.) Limited (CGS) offers services in many areas to help our clients run their business, these services include management and information system consulting and call center. As part of running those services we collect data about our clients and their business. This data is not only essential to run our services, but also critical for the safety of our services and all our clients. This policy explains what information is collected, why it is collected, and how we use it.
Most of the personal data we collect is directly provided when our clients get registered with us for services or products. Other data is collected by recording interactions, and collecting information related to customer requirements.
When a client2 get registered for our product (s) or hire us as their consultant, or their outsourced customer services department, they voluntarily give us certain information. This typically includes your name, company name, email address, and phone number, postal address, nature of business, problem areas and goals and objectives. We never record or store credit card information, or bank details, from our customers, even we never ask this information for payments, etc.
When a customer visits our website and access our online services, we detect and store their browser language and geolocation to customize their experience according to the country and preferred language. Our servers also passively record a summary of the information sent by your browser for statistical, security and legal purposes: IP address, the time and date of visit, etc.
Likewise, when a customer subscribe our products, we create their own database for use of online product, any information or content that client submits or upload into that database is solemnly the property of client, and we do not access it unless client request us to access it for official purpose.
This data will often include personal information, for example: your list of employees, your contacts and customers, your messages, pictures, videos, etc. We only ever collect this information on the behalf of our client, and "clients always retain the ownership and full control on their data".
We use the contact information of our clients to provide services, to answer requests, and for billing and account management reasons.
We may also use this information for marketing and communication purposes (our marketing messages always come with a way for you to opt-out at any time).
We also use this data in aggregated/anonymized form to analyze service trends.
If a client has registered to participate in an event published on our website, we may transfer your name, email address, phone number and company name to our local organizer and to the sponsors of the event for both direct marketing purposes and in order to facilitate the preparations and booking for the event.
We realize how important and sensitive your personal data is, and we take a great number of measures to ensure that this information is securely processed, stored and preserved from data loss and unauthorized access.
we will only retain such data as long as necessary for the purpose for which it was collected, as laid out in this policy, including any legal retention period, or as long as necessary to carry out a legitimate and reasonable promotion of our products and services.